Refund Policy

User Choice apprentices will be entitled to a full refund of their student contribution fee paid for training delivery that has not commenced at the time of the cancellation of enrolment.

Where an apprentice withdraws from a unit of competency during any stage of the training a proportionate refund will apply.

In the highly unlikely event that Icon Training Academy is no longer able to provide the training and assessment services as initially agreed, then every effort will be made to arrange for agreed training and assessment to be completed through another RTO at no additional cost to you. Prior to the transfer, you, your employer and the department will be formally notified of the arrangements including any refund of fees that may be applicable.


For more information, please refer to student handbook.