Hone your customer and communication skills and deliver a service that makes a lasting impression on diners with the SIT30716 Certificate III in Hospitality (Restaurant Front of House).


This specialist qualification has a strong focus on the essential front of house skills required to work in a customer-facing role within a hospitality-related premises, including fine dining restaurants, cafés, bars and bistros.


Students will learn under the guidance of the very best qualified and professional trainers.


Within this qualification, students will master the essential skills to work within a restaurant front of house team, in which skills will include table service etiquette, answering customer questions, making meal recommendations, operating and maintaining a bar, plus preparing and serving coffee, cocktails and alcoholic drinks.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the hospitality industry, or go on to university.

Hospitality Training Gold Coast
Icon Training Academy
Units of Study

This qualification contains a total of 20 units. These units are made up of 11 core units plus 9 elective units.


Core Units

  • BSBWOR203 Work effectively with others.
  • SITHFAB002 Provide responsible service of alcohol.
  • SITHIND002 Source and use information on the hospitality industry.
  • SITHIND004 Work effectively in hospitality service.
  • SITXCCS006 Provide service to customers.
  • SITXCOM002 Show social and cultural sensitivity.
  • SITXFIN001 Process financial transactions.
  • SITXFIN003 Manage finances within a budget.
  • SITXFSA001 Use hygienic practices for food safety.
  • SITXHRM001 Coach others in job skills.
  • SITXWHS001 Participate in safe work practices.


Elective Units

  • SITHFAB001 Clean and tidy bar areas.
  • SITHFAB003 Operate a bar.
  • SITHFAB005 Prepare and serve espresso coffee.
  • SITHFAB007 Serve food and beverage.
  • SITHFAB010 Prepare and serve cocktails.
  • SITHFAB016 Provide advice on food.
  • SITHFAB017 Provide advice on food and beverage matching.
  • SITXINV001 Receive and store stock.
  • SITXINV003 Purchase goods.

Practical workplace placement at one of our partnering employer locations, with continuous guidance and support from Icon Training Academy trainers and assessors.

Course Duration

This qualification will take approximately 24 months (full time) to complete.

Course Fees

Please contact us for information on our pricing and payment options.

Career Opportunities

Successful completion of this qualification may lead to employment as a:


Senior Bar Attendant

Supervise bar operations and prepare, mix and serve both alcoholic and non-alcoholic beverages to patrons in hotels, bars, cafes, restaurants, clubs and other licensed establishments.


Wait Staff

Provide exceptional service to ensure customer satisfaction in dining establishments including restaurants, diners and cafés, in which your duties may include preparing tables, replenishing stocks, taking orders, delivering food and drinks, processing payments and greeting patrons.

Entry Requirements

There are no formal entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.


For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.

Recognition of Prior Learning

Completed similar courses or training? If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).

Further Information

For further information, please download the information sheet below or contact us.



For all enquiries, please give our office a call or send us an email. We’ll get back to you as soon as we can. 

Icon Training Academy

0739 241 282

Shop 5036 The Kitchens, 33 Robina Town Centre Drive, Robina, QLD Australia