Hospitality Training Gold Coast SIT20316 CERTIFICATE II


Begin your hospitality career and be part of one of the largest and highly sought after industry sectors with the SIT20316 Certificate II in Hospitality.


This introductory level qualification is designed as a pathway to prepare students with the essential foundation knowledge and hands-on industry experience to secure employment, take the next step into an apprenticeship, or pursue further study within the hospitality sector.


Students will learn under the guidance of the very best qualified and professional trainers.


Within this qualification, students will gain industry knowledge in areas including how to clean equipment and premises, provide a high level of customer service and use hygienic practices.


Depending on the student’s choice of electives, they may will be able to specialise in the hospitality or retail sectors of this qualification.


This nationally accredited qualification provides the foundations required to upskill and pursue further course studies in the hospitality industry, or go on to university.

Hospitality Training Gold Coast
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Units of Study

This qualification contains a total of 12 units. These units are made up of 6 core units plus 6 elective units.


Core Units

  • BSBWOR203 Work effectively with others.
  • SITHIND002 Source and use information on the hospitality industry.
  • SITHIND003 Use hospitality skills effectively.
  • SITXCOM002 Show social and cultural sensitivity.
  • SITXCCS003 Interact with customers.
  • SITXWHS001 Participate in safe work practices.


Elective Units (Hospitality Stream)

  • SITXFSA001 Use hygienic practices for food safety.
  • SITHFAB002 Provide responsible service of alcohol.
  • SITHFAB007 Serve food and beverage.
  • SITHACS001 Clean premises and equipment.
  • SITHCCC002 Prepare and present simple dishes.
  • SITHFAB004 Prepare and serve non-alcoholic beverages.


Elective Units (Retail Stream)

  • SITXFSA001 Use hygienic practices for food safety.
  • SITHKOP001 Clean kitchen premises and equipment.
  • SITXINV002 Maintain the quality of perishable items.
  • BSBSUS201 Participate in environmentally sustainable work practices.
  • SITXINV001 Receive and store stock.
  • SIRXPDK001 Advise on products and services.

Contact us today for details on training and workplace locations.

Course Duration

This qualification will take approximately six (6) months. 

Course Fees

Please contact us for information on our pricing and payment options.

Career Opportunities

Successful completion of this qualification may lead to employment as a:


Food and Beverage Attendant

Prepare and maintain the bar and dining room, ensuring the service of meals and beverages is performed in a professional manner to the organisation’s style and standards.


Café Attendant

Provide exceptional service to ensure customer satisfaction in a café, in which your duties may include preparing tables, replenishing stocks, taking orders, delivering food and drinks, processing payments and greeting patrons.


Bar Attendant

Prepare, mix and serve both alcoholic and non-alcoholic beverages to patrons in hotels, bars, cafes, restaurants, clubs and other licensed establishments.

Entry Requirements

There are no formal entry requirements for this qualification. However, students may be required to complete a Language, Literacy and Numeracy (LLN) Assessment to determine any learner support requirements.

For all students undertaking nationally recognised training in Australia, it is mandatory to have a Unique Student Identifier (USI). To make your USI, visit the Australian government page here: Create a USI.

Recognition of Prior Learning

Completed similar courses or training? If students hold prior relevant work experience or formal qualifications issued by other Registered Training Organisations (RTOs), these may count as credit towards specific units. Please contact us for more information regarding eligibility or applications for Recognition of Prior Learning (RPL).

Further Information

For further information, please download the information sheet below or contact us.



For all enquiries, please give our office a call or send us an email. We’ll get back to you as soon as we can. 

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0739 241 282

Shop 5036 The Kitchens, 33 Robina Town Centre Drive, Robina, QLD Australia